Privacy Policy for Cultural Tours & Sightseeing Services
This Privacy Policy describes how Cultural Tours & Sightseeing Services ("our service", "we", "us", or "our") collects, uses, and discloses your personal information when you use our online platform, engage in our guided tours to Qasr Al Watan, or participate in cultural presentations and group visits. We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable data protection laws.
Information We Collect
We collect various types of information for different purposes to provide and improve our services to you.
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Personal Data: While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
- Name
- Email address
- Phone number
- Nationality
- Any specific requirements for your tour (e.g., language preferences beyond Arabic or English, accessibility needs)
- Usage Data: We may also collect information that your browser sends whenever you visit our online platform or when you access the service by or through a mobile device. This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
How We Use Your Information
Cultural Tours & Sightseeing Services uses the collected data for various purposes:
- To provide and maintain our service, including arranging private and group excursions to Qasr Al Watan.
- To notify you about changes to our service.
- To allow you to participate in interactive features of our service when you choose to do so.
- To provide customer support.
- To gather analysis or valuable information so that we can improve our service offerings, such as tailoring cultural presentations.
- To monitor the usage of our service.
- To detect, prevent, and address technical issues.
- To communicate with you regarding your tour bookings and inquiries in Arabic and English.
Disclosure of Your Information
We may disclose your personal information in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Cultural Tours & Sightseeing Services.
- Prevent or investigate possible wrongdoing in connection with the service.
- Protect the personal safety of users of the service or the public.
- Protect against legal liability.
Please note that while we arrange tours, tickets for Qasr Al Watan are purchased directly at official counters. We do not collect or process your payment information for ticket purchases.
Security of Data
The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we endeavor to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights
You have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you.
- The right of rectification.
- The right to object.
- The right of restriction.
- The right to data portability.
- The right to withdraw consent.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us by visiting our office at:
Cultural Tours & Sightseeing Services
Al Ras Al Akhdar, Abu Dhabi
Abu Dhabi, United Arab Emirates